Connect the Hub’s power cable with the blue tab. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The RJ11 sockets will be redundant. Account - Cable. You’ll then be able to use your same old phone to make. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Pop the power cable into a nearby socket and switch it on. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. Hi, Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media Quickstart set up. The coax cable from the study can be used for the other 360 box in the kitchen. #VirginMedia #VirginMediaQuickStart #V. KIDDERMINSTER. We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge. . Jun 1, 2007 #16. I wanted to check with people on here before trying to get an engineer in, just. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. the other Virgin Media boosters will connect to this one. A single cable modem can also be added to the same wiring backbone in your house. makey Established Member. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. All the wall sockets I can see are for BT. Most QuickStart kits have just 6 cables, connectors and powerlines to. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. We would like to show you a description here but the site won’t allow us. Select the correct HDMI input for your box. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. Both Sky and Virgin Media will be reluctant to let you go. into the Virgin Media socket on your wall. cheshire_man. I actually want to move it where I think the previous Virgin socket originally was - there's. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. . OR. Sometimes there is no wall box, just a trailing cable. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 01/09/14 - 13:14 #2. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. It’s a leasehold converted flat in the loft flat (I. See where this Helpful Answer was posted. The SSIDs must be the same and broadcast enabled. Vonage 2nd line. Re: Using existing Bt sockets with virgin. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. 2. ) The hub will be in here too 3. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. It will look something like this. I don`t suppose the cable that goes into my TV box can be used, using a splitter maybe so the one cable goes into the SH and the TV box?? Thanks. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. BT no longer charges a 'broadband cease charge'. Step 5. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Just push to fit Firmly push the end of the cables into the sockets. Then another 5 metre along another living room wall. How long will the QuickStart installation take me? WiFi Hub - 30 mins. The wall socket is currently in the living room and I need it moved to another room. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica through the merger of their respective Virgin Media and O2 UK businesses. Be aware it may complicate things though if you do come to order cable in the future. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. Virgin Media Extension Cable. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. Buy the appropriate extension cable. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. When your number transfers, your BT socket will go dead. nothing to do with the outside boxs. 2. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. Hi I have the same query, I need an engineer to move our 2 virgin media entry points please - 5109379 - 2. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. I have had - 5266681. Re: Move Virgin wall socket - Virgin Media Community - 5409168. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. You need something called a barrel to connect the two. We can certainly get a move of the. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. 2: Seeker. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. So the technician will install a coaxial outlet where you want the modem. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. The UK isn’t the first country to make this move. - 5250024• Connect the ends of the 1. SSL coax is extremely versatile and can be used in several applications. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. £12. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Got my virgin media self install kit but I don't have a virgin socket. on 15-04-2023 16:54. Installing and configuring your kitSolved: Previously, I had BT connection so I need a wall socket. We would like to show you a description here but the site won’t allow us. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Yes, Virgin Media will send out pre-paid packaging so that you can return your router and set-top box – don't forget to include all the extras like WiFi pods and boosters (if you have them), the remote control and even power cables. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. 01-02-2023 10:59 - edited 01-02-2023 11:00. The Virgin wall sockets just have one connector at the bottom. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Thank you for your help. Summary of Contents for Virgin Media Virgin TV V6. I would like to arrange for someone to come and look at it and if. Thank you. There is an old openreach socket with a coax cable underneath, but in no way connected. Hey @759385202, Welcome to the community and thanks for taking the time to post your issue on the forums. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. We’ll take a few details from you (like your new address) and. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. As the Hub starts up, it'll need to connect to the Virgin. There is an access panel in the ceiling for pipes and cables. Stream from Virgin Media. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. 2. We would like to show you a description here but the site won’t allow us. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). Adduxi. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. on 19-04-2022 19:46. on 27-10-2022 09:24. My problem, like many others is the main phone line is in one room and the hub in another. Turn on your TV and get connected. The distance is approximately 12 metres. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Everything is converted to specialised triple screened coaxial cable. Raised Rounded Profile. You should also be aware there is a £25 call out charge for the engineer to move the socket. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I was told when purchasing the broadband package that fibre was available here and already in. QuickStart, set up and connections. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. 24-03-2021 05:06 PM. properly. Plug into the Virgin Media wall socket. Tudor. Business, Economics, and Finance. Fibre Broadband. Business, Economics, and Finance. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Best to wait for a VM staff member to get to your post in 2 or 3 days time. You might also need to change it if your current package isn’t available at your new address. Preparing for Landline changeover to fibre. Don't touch it. 4 Kudos. Luckily, most newer computers have one already. You may need to use the. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. (knowledge is power) Sun 05-Jan-14 12:53:34. You should call 150 from a Virgin landline or mobile, or 0345. I also have this other dual cable going to the Smart Hub. How about using a 10m RJ11 to RJ11 telephone cable. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Manage Your Account. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. 5m. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Solved: We have the quickstart pack but sadly cannot get broadband set. Your traditional landline sockets will no longer be the connecting point for your landline handset. Get the Hub ready by connecting the wires. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. Simplistic way will be running cable round the top of the skirting mate. Now none of my internal phone sockets. I understand that I - 5136713. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. On the day of activation, connect your new router to the master phone socket. As I'm moving it back to the original location, is. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. 3. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I. I only need them moved by less than a 30 cm. Hey thanks for reaching out to us and a warm welcome to the Virgin Media forums. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi Swifty-one, welcome back to the community. It might though take from a couple of days to a week to then get the tech visit. SSL coax is extremely versatile and can be used in several applications. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. Plug the cables into the hub. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). 22/11/12 - 11:50 #6. The Openreach sockets do not work for Virgin Media. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Firstly a 6 metre run along the living room wall. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. VM has to 'switch' you to do that. The other is marked TV, & this is used for TV & Broadband. 1. Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. See this. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. can test they’re secure by checking they don’t move when pulled gently. Tudor. Step 3: Plug in your Virgin Media Hub on the go-live date. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 3. On top of that, Virgin Media also offers a self-install option. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Virgin Media; My Virgin Media; Shop;. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. Tudor. The house is a new build, there's no lead in the paint, no aquarium or anything like that. 3. This includes: The Stream box. To get the cable removed or reburied, I'll need to get. A coax cable will also need to be installed by Virgin Media for the live TV signals. If you can get Quickstart, you can choose one of two delivery options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media have used the Openreach socket to provide telephone services. Virgin Media;. Re: Moving virgin media wall socket. This means that the broadband router can be installed at either location and both will need ADSL filters. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. Turn on and start the Box. Various cable mediums are used in modern systems to transmit data. Plug into the wall socket. This video will show you how to install a Virgin Media extension cable. Virgin Media. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. • Plug the TV Box into a nearby mains socket. A Ti-Vo was installed in one of the upstairs bedrooms. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Reduces the. Wow. The only phone socket available is the TEL1 socket on the back of the VM hub. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. 0 or Hub 3. Booking someone to come and fit seems to describe just setting up the modem ect, almost as if they are expecting my house to have virgin media socket already set up. I've gone for Veetop Flat Ethernet Cables 1. Hi there I moved house with my family and we wanted to move to Virgin Media. Your number will transfer to the Virgin socket. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. 4. ) The hub will be in here too. VM is doing this area-by-area. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. 95. " The hub is upstairs as previously said. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. #12. . CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hey @KingsHeath thanks for reaching out to us 👋 and a warm welcome to the Virgin Media forums. £ 9. the box should be inside your house. 1 ACCEPTED SOLUTION. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Choose the best spot for your wifi hub. An Ethernet cable – The. The second two black cables are from a satellite dish, used by. Community Natter. No, you can keep using the same phone you’ve always used. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. No, any cables within the house can be touched as much as the householder wants to touch them. Plug into the Hub. All forum topics. Turn on suggestions. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. Calling a virgin landline - Ringtone had changed. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. TV & FM Radio Sockets. I will assist you on getting this done for you. 0 once you have your QuickStart box. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media Wall Socket Example 2. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. by eddie778 • Just joined. This TEL1 socket serves the same function as the old 'telephone master socket' did. . Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Background I moved in around 3 weeks ago. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. . The answer is yes. Back a step. socket you need will be marked with the Virgin Media logo. 2. - 5266634. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Step by step guide to self installing your Virgin Media broadband Hub 4. jbrennand. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. 95. Next step . Manage Your Account. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Firmly push the end of the cables into the sockets. is plugged into your Virgin Media socket on your wall. That is the way I want it to stay. 0 Kudos. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. Or you may be quicker than average! You won’t be involved the whole time. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Next, connect the power cable. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. This is the point where Openreach's responsibility for the line. Account - Mobile. OR. TV box - 15 mins. We appreciate you reaching out to us on here. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. 2) The current location of your Hub. Buy move who red label end of the white cable into the wall socket. Remember, have your Virgin Media network name and WiFi password ready. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. 5Gbps speed LAN (Ethernet) port. Any other way is going to cause you a load of hassle. Virgin Media Price Guides. We would like to show you a description here but the site won’t allow us. What needs to be done is for the new Virgin Media CV21 connection. All the cabling is the property of Virgin Media and must not be touched. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running across the front of. Options. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. The new fibre phone line is designed to work with the same phones as the old copper line. OR. Virgin Media Help - Get help, tips an. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. It has two outputs on the left of the wall box. Channel Optimisation must be left on. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Solved: Hi - I need the Broadband wall socket and telephone socket moved. The WiFi Booster will start copying your Hub’s details. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. See where this Helpful Answer was posted. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. When you see the ‘starting up’ screen, you can pull the tab out of the remote. We're here to help. Sorry to hear you. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Connect a pair into pins A & B. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Turn on and start the hub. Options. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Broadband. Turn on and start the Box. Virgin Phone Switchover. Make sure the Hub is switched on at the back. The steps that the Virgin. . Location. Switching broadband provider is as easy as 1, 2, 3…. You can discuss the preferred layout with the VM technician. Please help. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Thank you. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Reply. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). on 20-02-2023 11:46. The cable could be hidden within, or behind, furniture.